Workflow's tag archives
Web Help Desk
Tags: Active directory, Assets, Billable, Calendar, Change, Email-to-Ticket, Knowledgebase, mobile, Survey, Workflow
Oxygen Service Desk
From Publisher’s description:
Oxygen Service Desk is a professional fully integrated Service Management tool and offers a low cost of ownership yet comprehensive service desk, whether you want an ITIL “Out of the Box?” solution for your IT service management or simply need to map clearer business processes in customer services or facilities management.
Tags: Active directory, CMDB, Email-to-Ticket, Escalations, Incident, Knowledgebase, Self service, SLA, SMS Notifications, tasks, Track time, Workflow
ExpertDesk
From Publisher’s description:
With ExpertDesk you can simply retrieve all kinds of data to support the decision-making of your management. You can also proactively examine the quality of your services. And ExpertDesk offers real-time operational reports, defined management reports, vast customer reports and analyses and supervision of your service performances and resources…
Pricing: € 69.00 /month/agent + [...]
HelpSpot
From Publisher’s description:
Unique design and workflow enables support staff to solve problems the first time while easily managing many requests from multiple sources. Beyond simple help desk software,
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