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Mojo Helpdesk

Posted by admin in February 1st 2010  

From Publisher’s description:
Mojo Helpdesk is a ticket tracking / help desk application that allows your organization to centralize, assign and track all your user requests, whatever they might be.

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under: Software
Tags: Email-to-Ticket, Escalations, free, SLA, Track time
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Oxygen Service Desk

Posted by admin in September 11th 2009  

From Publisher’s description:
Oxygen Service Desk is a professional fully integrated Service Management tool and offers a low cost of ownership yet comprehensive service desk, whether you want an ITIL “Out of the Box?” solution for your IT service management or simply need to map clearer business processes in customer services or facilities management.

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under: Software
Tags: Active directory, CMDB, Email-to-Ticket, Escalations, Incident, Knowledgebase, Self service, SLA, SMS Notifications, tasks, Track time, Workflow
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Zavanda

Posted by admin in August 1st 2009  

From Publisher’s description:
Zavanda is an easy to use online help desk application. The application offers the ability to maintain customer support tickets, time-tracking capabilities, real-time messaging service and a knowledge base article system. Zavanda also features an open developer api for the integration of a help desk support form to use with your current website [...]

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under: Software
Tags: API, Integration, Track time
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ThInMind Issue Tracking

Posted by admin in July 20th 2009  

From Publisher’s description:
The Issue Tracking product is a comprehensive solution for managing internal help desk issues, tracking product defects and bugs, and managing customer support requests. The Issue Tracking product streamlines and automates your issue management process providing the tools your business needs to stay ahead…
Pricing: 10.00 USD /month/agent
Visit: http://www.thinmind.com/

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under: Software
Tags: Accounting Reports, Billable, Track time, XML
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