From Publisher’s description:
SmarterTrack 4.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues.
live chat's tag archives
SmarterTrack
Posted by admin in October 27th 2009
Comments Off
under: Software
Tags: Configuration, Escalations, expansions, ITIL, Knowledgebase, live chat, message board, newsletters
Digg it
Add to del.icio.us
Stumble it
add to technorati
Tags: Configuration, Escalations, expansions, ITIL, Knowledgebase, live chat, message board, newsletters
ReadyDesk
Posted by admin in September 28th 2009
From Publisher’s description:
With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse the support articles in the knowledge base for self service,
Recent Reviews
Tags
- Accounting Reports Active directory API Assets Billable Calendar Change CMDB Community Configuration downloads Email-to-Ticket Escalations expansions Forum free Incident Integration ITIL ITSM Knowledgebase live chat message board mobile newsletters Operations Problem Product catalog Remote Desktop Self service SLA SMS Notifications Survey tagging tasks Track time widgets Workflow XML
