From Publisher’s description:
SmarterTrack 4.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues.
Knowledgebase's tag archives
SmarterTrack
Tags: Configuration, Escalations, expansions, ITIL, Knowledgebase, live chat, message board, newsletters
Web Help Desk
Tags: Active directory, Assets, Billable, Calendar, Change, Email-to-Ticket, Knowledgebase, mobile, Survey, Workflow
ReadyDesk
From Publisher’s description:
With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse the support articles in the knowledge base for self service,
Oxygen Service Desk
From Publisher’s description:
Oxygen Service Desk is a professional fully integrated Service Management tool and offers a low cost of ownership yet comprehensive service desk, whether you want an ITIL “Out of the Box?” solution for your IT service management or simply need to map clearer business processes in customer services or facilities management.
Tags: Active directory, CMDB, Email-to-Ticket, Escalations, Incident, Knowledgebase, Self service, SLA, SMS Notifications, tasks, Track time, Workflow
TeamSupport
From Publisher’s description:
TeamSupport is a diverse, flexible ticket management solution that supports a wide spectrum of capabilities to handle everything from basic issue management, bug and feature tracking, to an entire customer service enterprise solution. TeamSupport can manage the day to day issues as well as bugs, features and tasks and their relationship to your [...]
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- Accounting Reports Active directory API Assets Billable Calendar Change CMDB Community Configuration downloads Email-to-Ticket Escalations expansions Forum free Incident Integration ITIL ITSM Knowledgebase live chat message board mobile newsletters Operations Problem Product catalog Remote Desktop Self service SLA SMS Notifications Survey tagging tasks Track time widgets Workflow XML