From Publisher’s description:
Mojo Helpdesk is a ticket tracking / help desk application that allows your organization to centralize, assign and track all your user requests, whatever they might be.
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Mojo Helpdesk
Posted by admin in February 1st 2010
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SmarterTrack
Posted by admin in October 27th 2009
From Publisher’s description:
SmarterTrack 4.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues.
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under: Software
Tags: Configuration, Escalations, expansions, ITIL, Knowledgebase, live chat, message board, newsletters
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Tags: Configuration, Escalations, expansions, ITIL, Knowledgebase, live chat, message board, newsletters
Oxygen Service Desk
Posted by admin in September 11th 2009
From Publisher’s description:
Oxygen Service Desk is a professional fully integrated Service Management tool and offers a low cost of ownership yet comprehensive service desk, whether you want an ITIL “Out of the Box?” solution for your IT service management or simply need to map clearer business processes in customer services or facilities management.
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under: Software
Tags: Active directory, CMDB, Email-to-Ticket, Escalations, Incident, Knowledgebase, Self service, SLA, SMS Notifications, tasks, Track time, Workflow
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Tags: Active directory, CMDB, Email-to-Ticket, Escalations, Incident, Knowledgebase, Self service, SLA, SMS Notifications, tasks, Track time, Workflow
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