From Publisher’s description:
SmarterTrack 4.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues.
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SmarterTrack
Posted by admin in October 27th 2009
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under: Software
Tags: Configuration, Escalations, expansions, ITIL, Knowledgebase, live chat, message board, newsletters
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Tags: Configuration, Escalations, expansions, ITIL, Knowledgebase, live chat, message board, newsletters
ExpertDesk
Posted by admin in August 20th 2009
From Publisher’s description:
With ExpertDesk you can simply retrieve all kinds of data to support the decision-making of your management. You can also proactively examine the quality of your services. And ExpertDesk offers real-time operational reports, defined management reports, vast customer reports and analyses and supervision of your service performances and resources…
Pricing: € 69.00 /month/agent + [...]
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