Active directory's tag archives
Web Help Desk
Posted by admin in October 9th 2009
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under: Software
Tags: Active directory, Assets, Billable, Calendar, Change, Email-to-Ticket, Knowledgebase, mobile, Survey, Workflow
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Tags: Active directory, Assets, Billable, Calendar, Change, Email-to-Ticket, Knowledgebase, mobile, Survey, Workflow
ReadyDesk
Posted by admin in September 28th 2009
From Publisher’s description:
With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse the support articles in the knowledge base for self service,
Oxygen Service Desk
Posted by admin in September 11th 2009
From Publisher’s description:
Oxygen Service Desk is a professional fully integrated Service Management tool and offers a low cost of ownership yet comprehensive service desk, whether you want an ITIL “Out of the Box?” solution for your IT service management or simply need to map clearer business processes in customer services or facilities management.
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under: Software
Tags: Active directory, CMDB, Email-to-Ticket, Escalations, Incident, Knowledgebase, Self service, SLA, SMS Notifications, tasks, Track time, Workflow
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Tags: Active directory, CMDB, Email-to-Ticket, Escalations, Incident, Knowledgebase, Self service, SLA, SMS Notifications, tasks, Track time, Workflow
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- Accounting Reports Active directory API Assets Billable Calendar Change CMDB Community Configuration downloads Email-to-Ticket Escalations expansions Forum free Incident Integration ITIL ITSM Knowledgebase live chat message board mobile newsletters Operations Problem Product catalog Remote Desktop Self service SLA SMS Notifications Survey tagging tasks Track time widgets Workflow XML
