The definitive Directory and Guide for On-Demand Help Desk Software
From Publisher’s description:
Oxygen Service Desk is a professional fully integrated Service Management tool and offers a low cost of ownership yet comprehensive service desk, whether you want an ITIL “Out of the Box?” solution for your IT service management or simply need to map clearer business processes in customer services or facilities management. …..Click here to read more
From Publisher’s description:
With ExpertDesk you can simply retrieve all kinds of data to support the decision-making of your management. You can also proactively examine the quality of your services. And ExpertDesk offers real-time operational reports, defined management reports, vast customer reports and analyses and supervision of your service performances and resources…
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Pricing: € 69.00 /month/agent + Initial setup at € 3,000.00
From Publisher’s description:
Zavanda is an easy to use online help desk application. The application offers the ability to maintain customer support tickets, time-tracking capabilities, real-time messaging service and a knowledge base article system. Zavanda also features an open developer api for the integration of a help desk support form to use with your current website or existing online application. Lastly, the software offers third-party integration into your Highrise customer relationship (CRM) account from 37Signals…
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Pricing: 27.50 USD /month/agent
Visit: http://www.zavanda.com
From Publisher’s description:
The Issue Tracking product is a comprehensive solution for managing internal help desk issues, tracking product defects and bugs, and managing customer support requests. The Issue Tracking product streamlines and automates your issue management process providing the tools your business needs to stay ahead…
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Pricing: 10.00 USD /month/agent
Visit: http://www.thinmind.com/
