On-Demand Help Desks

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Mojo Helpdesk

Posted by admin in February 1st 2010  

mojo helpdesk

From Publisher’s description:

Mojo Helpdesk is a ticket tracking / help desk application that allows your organization to centralize, assign and track all your user requests, whatever they might be. …..Click here to read more

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under: Software
Tags: Email-to-Ticket, Escalations, free, SLA, Track time
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SmarterTrack

Posted by admin in October 27th 2009  

ready desk

From Publisher’s description:

SmarterTrack 4.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. …..Click here to read more

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under: Software
Tags: Configuration, Escalations, expansions, ITIL, Knowledgebase, live chat, message board, newsletters
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Web Help Desk

Posted by admin in October 9th 2009  

web

From Publisher’s description:

The extensive feature set of the Web Help Desk software addresses critical IT and support areas, including: Incident and Problem Management, Asset and Desktop Management, Knowledge Management, and Approval Workflow… …..Click here to read more

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under: Software
Tags: Active directory, Assets, Billable, Calendar, Change, Email-to-Ticket, Knowledgebase, mobile, Survey, Workflow
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ReadyDesk

Posted by admin in September 28th 2009  

ready desk

From Publisher’s description:

With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse the support articles in the knowledge base for self service, …..Click here to read more

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under: Software
Tags: Active directory, Assets, Billable, downloads, Email-to-Ticket, Knowledgebase, live chat, mobile, newsletters, Remote Desktop, Self service, SLA, SMS Notifications
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Oxygen Service Desk

Posted by admin in September 11th 2009  

oxygen service desk

From Publisher’s description:

Oxygen Service Desk is a professional fully integrated Service Management tool and offers a low cost of ownership yet comprehensive service desk, whether you want an ITIL “Out of the Box?” solution for your IT service management or simply need to map clearer business processes in customer services or facilities management. …..Click here to read more

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under: Software
Tags: Active directory, CMDB, Email-to-Ticket, Escalations, Incident, Knowledgebase, Self service, SLA, SMS Notifications, tasks, Track time, Workflow
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