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	<title>On-Demand Help Desks</title>
	<link>http://www.ondemandhelpdesks.com</link>
	<description>The definitive Directory and Guide for On-Demand Help Desk Software</description>
	<lastBuildDate>Wed, 23 Nov 2011 21:51:23 +0000</lastBuildDate>
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	<language>en</language>
	
	<item>
		<title>Web-based help desk software in customer support and service</title>
		<description><![CDATA[Effective online customer support and service has become a strategic business imperative. Whether a company is in manufacturing or in services, what is increasingly making a competitive difference is the customer support and service that is built into and around the product, rather than just the quality of the product.
There is no small organization or [...]]]></description>
		<link>http://www.ondemandhelpdesks.com/news/web-based-help-desk-software-in-customer-support-and-service/</link>
			</item>
	<item>
		<title>HelpDeskSAAS Version 3.0 Released</title>
		<description><![CDATA[What&#8217;s New in the HelpDeskSAAS?
New features for chart &#38; report creation, enhanced knowledgebase article editing, four different layout design schemes, support ticketing software features in general, and much more. 
On May 01, 2011, HelpDeskSAAS introduced Release 3 of its product line. Help Desk SAAS Software Version 3.0 provides important updates for chart and report creation, [...]]]></description>
		<link>http://www.ondemandhelpdesks.com/news/helpdesksaas-version-3-0-released/</link>
			</item>
	<item>
		<title>Support tickets categorization</title>
		<description><![CDATA[In most service desk software, support ticket classification exists primarily to classify tickets and issues in order to provide initial  support. Initial support means proper analysis, evaluation and  assignment. The issues behind the actual classification itself may experience problems in a typical help desk workflow. Typical classification schemes are often too complicated, or [...]]]></description>
		<link>http://www.ondemandhelpdesks.com/news/support-tickets-categorization/</link>
			</item>
	<item>
		<title>HelpDeskSAAS Released Version 2.2</title>
		<description><![CDATA[HelpDeskSAAS, a leader in help desk software-as-a-service, is beginning 2010 by launching significant new upgrades to its acclaimed SaaS  product. During January, the company has released version 2.2 for  customers using multiple support queues to the all-new queue browsing  feature.
This upgrade features an easy-to-use interface, improved  Tickets mode browsing functionality. Further, [...]]]></description>
		<link>http://www.ondemandhelpdesks.com/news/helpdesksaas-released-version-2-2/</link>
			</item>
	<item>
		<title>HelpDeskSaaS</title>
		<description><![CDATA[
From Publisher&#8217;s description:
HelpDeskSaaS is a Help Desk Software-as-a-Service for Customer Service and Support that combines help desk functions into one collaborative package intended for use in web B2B or B2C environments. Allow customers to access HelpDeskSaaS as a standalone web based help desk or as a part of your website pages. Whatever option you use, [...]]]></description>
		<link>http://www.ondemandhelpdesks.com/software/helpdesksaas/</link>
			</item>
	<item>
		<title>Mojo Helpdesk</title>
		<description><![CDATA[
From Publisher&#8217;s description:
Mojo Helpdesk is a ticket tracking / help desk application that allows your organization to centralize, assign and track all your user requests, whatever they might be.  You can use it to track customer and tech support requests, internal tasks management, website maintenance, or for anything that should not fall through the [...]]]></description>
		<link>http://www.ondemandhelpdesks.com/software/mojo-helpdesk/</link>
			</item>
	<item>
		<title>SmarterTrack</title>
		<description><![CDATA[
From Publisher&#8217;s description:
SmarterTrack 4.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Businesses can manage employees and company communications at distributed locations around the world from a Web browser—increasing the efficiency of virtual offices, mobile agents, and companies with multiple locations…
Pricing: [...]]]></description>
		<link>http://www.ondemandhelpdesks.com/software/smartertrack/</link>
			</item>
	<item>
		<title>Web Help Desk</title>
		<description><![CDATA[]]></description>
		<link>http://www.ondemandhelpdesks.com/software/web-help-desk/</link>
			</item>
	<item>
		<title>ReadyDesk</title>
		<description><![CDATA[
From Publisher&#8217;s description:
With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse the support articles in the knowledge base for self service, create tickets automatically by sending you an email and even chat with you live online&#8230;
Pricing: From 29.95 [...]]]></description>
		<link>http://www.ondemandhelpdesks.com/software/readydesk/</link>
			</item>
	<item>
		<title>Oxygen Service Desk</title>
		<description><![CDATA[
From Publisher&#8217;s description:
Oxygen Service Desk is a professional fully integrated Service Management tool and offers a low cost of ownership yet comprehensive service desk, whether you want an ITIL &#8220;Out of the Box?&#8221; solution for your IT service management or simply need to map clearer business processes in customer services or facilities management.
Supporting your internal [...]]]></description>
		<link>http://www.ondemandhelpdesks.com/software/oxygen-service-desk/</link>
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