From Publisher’s description:
With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse the support articles in the knowledge base for self service,
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ReadyDesk
Oxygen Service Desk
From Publisher’s description:
Oxygen Service Desk is a professional fully integrated Service Management tool and offers a low cost of ownership yet comprehensive service desk, whether you want an ITIL “Out of the Box?” solution for your IT service management or simply need to map clearer business processes in customer services or facilities management.
Tags: Active directory, CMDB, Email-to-Ticket, Escalations, Incident, Knowledgebase, Self service, SLA, SMS Notifications, tasks, Track time, Workflow
Zavanda
From Publisher’s description:
Zavanda is an easy to use online help desk application. The application offers the ability to maintain customer support tickets, time-tracking capabilities, real-time messaging service and a knowledge base article system. Zavanda also features an open developer api for the integration of a help desk support form to use with your current website [...]
HelpSpot
From Publisher’s description:
Unique design and workflow enables support staff to solve problems the first time while easily managing many requests from multiple sources. Beyond simple help desk software,
ThInMind Issue Tracking
From Publisher’s description:
The Issue Tracking product is a comprehensive solution for managing internal help desk issues, tracking product defects and bugs, and managing customer support requests. The Issue Tracking product streamlines and automates your issue management process providing the tools your business needs to stay ahead…
Pricing: 10.00 USD /month/agent
Visit: http://www.thinmind.com/
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- Accounting Reports Active directory API Assets Billable Calendar Change CMDB Community Configuration downloads Email-to-Ticket Escalations expansions Forum free Incident Integration ITIL ITSM Knowledgebase live chat message board mobile newsletters Operations Problem Product catalog Remote Desktop Self service SLA SMS Notifications Survey tagging tasks Track time widgets Workflow XML