The definitive Directory and Guide for On-Demand Help Desk Software
Effective online customer support and service has become a strategic business imperative. Whether a company is in manufacturing or in services, what is increasingly making a competitive difference is the customer support and service that is built into and around the product, rather than just the quality of the product.
There is no small organization or [...]
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What’s New in the HelpDeskSAAS?
New features for chart & report creation, enhanced knowledgebase article editing, four different layout design schemes, support ticketing software features in general, and much more.
On May 01, 2011, HelpDeskSAAS introduced Release 3 of its product line. Help Desk SAAS Software Version 3.0 provides important updates for chart and report creation, [...]
In most service desk software, support ticket classification exists primarily to classify tickets and issues in order to provide initial support. Initial support means proper analysis, evaluation and assignment. The issues behind the actual classification itself may experience problems in a typical help desk workflow. Typical classification schemes are often too complicated, or [...]
HelpDeskSAAS, a leader in help desk software-as-a-service, is beginning 2010 by launching significant new upgrades to its acclaimed SaaS product. During January, the company has released version 2.2 for customers using multiple support queues to the all-new queue browsing feature.
This upgrade features an easy-to-use interface, improved Tickets mode browsing functionality. Further, [...]
