From Publisher’s description:
HelpDeskSaaS is a Help Desk Software-as-a-Service for Customer Service and Support that combines help desk functions into one collaborative package intended for use in web B2B or B2C environments. Allow customers to access HelpDeskSaaS as a standalone web based help desk
HelpDeskSaaS
Posted by admin in March 30th 2010
Mojo Helpdesk
Posted by admin in February 1st 2010
From Publisher’s description:
Mojo Helpdesk is a ticket tracking / help desk application that allows your organization to centralize, assign and track all your user requests, whatever they might be.
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SmarterTrack
Posted by admin in October 27th 2009
From Publisher’s description:
SmarterTrack 4.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues.
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under: Software
Tags: Configuration, Escalations, expansions, ITIL, Knowledgebase, live chat, message board, newsletters
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Tags: Configuration, Escalations, expansions, ITIL, Knowledgebase, live chat, message board, newsletters
Web Help Desk
Posted by admin in October 9th 2009
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under: Software
Tags: Active directory, Assets, Billable, Calendar, Change, Email-to-Ticket, Knowledgebase, mobile, Survey, Workflow
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Tags: Active directory, Assets, Billable, Calendar, Change, Email-to-Ticket, Knowledgebase, mobile, Survey, Workflow
ReadyDesk
Posted by admin in September 28th 2009
From Publisher’s description:
With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse the support articles in the knowledge base for self service,
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- Accounting Reports Active directory API Assets Billable Calendar Change CMDB Community Configuration downloads Email-to-Ticket Escalations expansions Forum free Incident Integration ITIL ITSM Knowledgebase live chat message board mobile newsletters Operations Problem Product catalog Remote Desktop Self service SLA SMS Notifications Survey tagging tasks Track time widgets Workflow XML