On-Demand Help Desks

The definitive Directory and Guide for On-Demand Help Desk Software

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HelpDeskSaaS

Posted by admin in March 30th 2010  

help desk saas

From Publisher’s description:

HelpDeskSaaS is a Help Desk Software-as-a-Service for Customer Service and Support that combines help desk functions into one collaborative package intended for use in web B2B or B2C environments. Allow customers to access HelpDeskSaaS as a standalone web based help desk …..Click here to read more

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under: Software
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Mojo Helpdesk

Posted by admin in February 1st 2010  

mojo helpdesk

From Publisher’s description:

Mojo Helpdesk is a ticket tracking / help desk application that allows your organization to centralize, assign and track all your user requests, whatever they might be. …..Click here to read more

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under: Software
Tags: Email-to-Ticket, Escalations, free, SLA, Track time
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SmarterTrack

Posted by admin in October 27th 2009  

ready desk

From Publisher’s description:

SmarterTrack 4.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. …..Click here to read more

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under: Software
Tags: Configuration, Escalations, expansions, ITIL, Knowledgebase, live chat, message board, newsletters
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Web Help Desk

Posted by admin in October 9th 2009  

web

From Publisher’s description:

The extensive feature set of the Web Help Desk software addresses critical IT and support areas, including: Incident and Problem Management, Asset and Desktop Management, Knowledge Management, and Approval Workflow… …..Click here to read more

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under: Software
Tags: Active directory, Assets, Billable, Calendar, Change, Email-to-Ticket, Knowledgebase, mobile, Survey, Workflow
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ReadyDesk

Posted by admin in September 28th 2009  

ready desk

From Publisher’s description:

With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse the support articles in the knowledge base for self service, …..Click here to read more

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under: Software
Tags: Active directory, Assets, Billable, downloads, Email-to-Ticket, Knowledgebase, live chat, mobile, newsletters, Remote Desktop, Self service, SLA, SMS Notifications
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help desk saas
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Recent Reviews

    • HelpDeskSaaS
    • Mojo Helpdesk
    • SmarterTrack
    • Web Help Desk
    • ReadyDesk
    • Oxygen Service Desk
    • ExpertDesk
    • Zavanda
    • HelpSpot
    • ThInMind Issue Tracking

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